Patient Safety, Privacy, & Billing

At Telemynd, the privacy and security of data is a top priority. Please take a moment to familiarize yourself with our policies and practices.

Patient Safety Procedures

Telemynd provides and follows procedures to prioritize patient safety which is of paramount importance in healthcare, and it is especially crucial in telebehavioral health, where patients receive care remotely.

Patients safety is a main priority in the delivery of telehealth behavioral health care. Patients should expect Telemynd will take all measures possible to provide the highest quality of care in a safe and productive manner. This policy outlines procedures to ensure patients such care. receiving care via telebehavioral health are safe and receiving high-quality care.

  • Patients must provide informed consent before receiving care via telebehavioral health. This includes informing patients about the potential risks and benefits of telebehavioral health and obtaining their consent to participate in this mode of care. Patients will be informed about the limitations of telebehavioral health and any potential confidentiality issues. Download our Telehealth Informed Consent by clicking here. You can also download our Consent To Behavioral Health Treatment & Practice Policies by clicking here.

  • The healthcare provider must verify and note in the session documentation the identity and location of the patient receiving care via telebehavioral health to ensure that the right patient receives the correct treatment. Patients will be asked to provide their name and date of birth at the start of the telebehavioral health session.

  • Patients must have access to reliable and secure internet service, a device with a camera and microphone, and any software or apps required for the telebehavioral health session. Suggestions for Optimal Connectivity are provided to patients in the Telebehavioral Health Consent Form. The healthcare provider will confirm that the patient's technical setup is sufficient before the start of the telebehavioral health session.

  • Patients must receive care in a private and secure location to maintain confidentiality. The healthcare provider will ensure that their clinical setting is free of distractions and interruptions that may interfere with patient care. Providers are expected to follow session setting guidelines identified in the Standard Operating Procedures (SOP)

  • Patients will be informed about emergency procedures in case of technical difficulties, including a loss of connection or power outage. The healthcare provider will provide patients with contact information for emergency services and inform them of the steps to follow in case of a medical or mental health emergency.

  • Providers must document and sign the telebehavioral health session note and include it in the patient's medical record. The healthcare provider will as needed follow up with the patient after the telebehavioral health session to ensure continuity of care and monitor treatment.

  • Providers must continually evaluate and improve the quality of care delivered via telebehavioral health. Provider will receive feedback from patients regarding their telebehavioral health experience to identify areas for improvement.

  • Violations of this policy or associated procedures may result in appropriate disciplinary measures in accordance with the Company Code of Conduct or as outlined in any procedures document related to this policy.

Online Privacy Statement

Website Privacy Policy – Use of Information gathered by Telemynd website only.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

  • When requesting information on our site, as appropriate, you may be asked to enter your Name, Email address, Phone number or other details to help you with your experience.

  • We collect information from you when you fill out a form or enter information on our site.

  • We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • We use vulnerability scanning and/or scanning to PCI standards. We use an SSL certificate

    We implement security measures when a user: enters, submits, or accesses their information.

  • Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

    If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.

  • We do not sell, trade, or otherwise transfer Personally Identifiable Information.

  • We do not offer third party products or services on our website.

  • CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – Read More Here

    According to CalOPPA we agree to the following: Users can visit our site anonymously Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

    Users will be notified of any privacy policy changes:

    On our Privacy Policy Page Users are able to change their personal information:

    • By emailing us

    • By calling us

  • We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

  • It’s also important to note that we do not allow third party behavioral tracking.

  • When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the national consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

    We do not specifically market to children under 13.

  • The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

    We will notify the users via email

    • Within 7 business days

    We will notify the users via in site notification

    • Within 7 business days

  • Confidentiality and privacy of all individuals will be maintained in accordance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

  • If there are any questions regarding this privacy policy you may contact us using the information below.

    Telemynd
    141 Parker Street, Suite 306
    Maynard, MA 01754
    info@telemynd.com
    866-991-2103

Notice Of Privacy Practices

This notice describes how medical information about you may be used and disclosed, and how you can access this information.

Client Rights Under HIPAA

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

    • You can ask to see or get an electronic or paper copy of your medical record.

    • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

    • You can ask us to correct health information about you that you think is incorrect or incomplete.

    • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

    • You can ask us not to use or share certain health information for treatment, payment, or our operations.

    • We are not required to agree to your request, and we may say “no” if it would affect your care.

    • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or with your health insurer.

    • Complete the Request To Restrict Use And Disclosure form and submit it to privacy@telemynd.com or the address listed on the form.

    • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you make the request.

    • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures. We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

    • Complete the Request For Accounting Of Disclosures form and submit it to privacy@telemynd.com or the address listed on the form.

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically.

    • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

    • We will confirm the person has this authority and can act for you before we take any action.

    • You can file a complaint if you feel we have violated your rights by contacting us at privacy@telemynd.com or by sending a letter to: Telemynd Attn: Privacy Office 141 Parker St, Suite 306 Maynard, MA 01754

    • You can file a complaint, without retaliation, with the U.S. Department of Health and Human Services Office for Civil Rights by calling 1-877-696-6775, visiting HHS.gov, or sending a letter to: 200 Independence Avenue, S.W. Washington, D.C. 20201

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

    • Share information with your family, close friends, or others involved in your care

    • Share information in a disaster relief situation

    • Include your information in a hospital directory

    • Contact you for fundraising efforts

    If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

    • Marketing purposes

    • Sale of your information

    • Most sharing of psychotherapy notes

    In the case of fundraising:

    • We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses And Disclosures

How do we typically use or share your health information? We typically use/share your health information in the following ways.

  • We can use/share your health information with other professionals who are treating you.

  • We can use/share your health information to run our practice and to improve your care.

  • We can use/share your health information to bill and seek payment from health plans or other entities.

How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see HHS.gov

  • We can share health information about you for certain situations such as:

    • Preventing disease § Helping with product recalls

    • Reporting adverse reactions to medications

    • Reporting suspected abuse, neglect, or domestic violence

    • Preventing or reducing a serious threat to anyone’s health or safety

  • We can use or share your information for health research.

  • We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

  • Respond to organ, tissue donation, or medical examiner requests.

  • We can use or share health information about you:

    • For workers’ compensation claims

    • For law enforcement purposes or with a law enforcement official

    • With health oversight agencies for activities authorized by law

    • For special government functions such as military, national security, and presidential protective services

    • We can share health information about you in response to a court or administrative order, or in response to a subpoena.

    • Where state law is stricter than the federal law we will comply with state law.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.

  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

  • We must follow the duties and privacy practices described in this notice and give you a copy of it.

  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see HHS.gov. To exercise any of these rights, please contact our compliance team at privacy@telemynd.com

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

  • When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

    “Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

    “Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider.

  • For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

You Are Protected From Balance Billing For

  • If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in- network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

  • When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensive services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

    If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

    You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

  • For specific information on your state laws, please contact the insurance commissioner for the state in which you received your care.

    • Visit this website for more information about your rights under federal law.

    • Visit this website for more information on your rights under MA state law.

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

    • Cover emergency services without requiring you to get approval for services in advance (prior authorization).

    • Cover emergency services by out-of-network providers.

    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

    • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

  • Telemynd Billing Department by email or 866-203-3130 if you have questions about your bill.

    If you believe you’ve been wrongly billed you may contact:

Date of Last Revision: January 1, 2022
Copyright 2019 Telemynd

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